GENERAL PROVISIONS
These Rules (hereinafter referred to as the Rules) conclude an agreement between UAB “Melcon”, legal entity code 304436980, registered office address – Didžioji str. 30, Vilnius, 01128 Lithuania (hereinafter – the Seller) and you, according to which the Seller will give you the opportunity to purchase the goods (hereinafter – the Goods) offered in the e-shop at http://odoredamore.net (hereinafter – the E-shop).
You can contact the Seller by the following contacts:
Tel.: +370 669 11287
E-mail: info@odoredamore.net
Address: Didžioji str. 30, Vilnius, 01128 Lithuania
You have the right to purchase the Goods only if you are able to enter into a binding agreement with the Seller under applicable law and only if you comply with these Rules and applicable law. If you are under 18, you may only purchase the Goods with the consent of your parents or other legal representatives. By placing an order for the Goods, you confirm that you are 18 years of age or older or have the consent of a parent or other legal representative.
PURCHASE OF GOODS
When you visit the E-shop and select the Goods, the Shopping Cart is formed on the basis of this selection.
After creating the Shopping Cart, you must enter the data necessary for the delivery of the selected Goods. Make sure that the information provided is correct and that the ordered Goods meet your wishes. You have the opportunity to correct any errors, if any, before confirming your order. The data you provide will be processed for the purposes and in accordance with the procedures set out in the Privacy Policy.
You agree that by placing an order in the E-shop, you undertake to pay the price specified in the order for the Goods. The price of the Goods indicated in the E-shop and in the order includes all taxes, but does not include the fee for the delivery of the Goods, which you will have to pay additionally (unless otherwise specified in the E-shop). Prices in the e-shop and in the order are indicated in Euros.
You can pay for the Goods in the following ways: E-banking, Revolut, credit card, on delivery.
Payment must be made immediately after placing the order.
After your confirmation of the order, the Seller receives all the information about it. The order is considered as submitted from the moment it is received by the Seller. At the same time, in this case, it is considered that a contract has been concluded between you and the Seller. However, the Seller is obliged to perform such contract only from the moment when the Seller receives the payment service provider`s confirmation of payment for the Goods.
After placing the order, an e-mail stating the ordered Goods and the data provided by you will be sent by e-mail specified by you.
Upon receipt of the notice that you have made the payment for the ordered Goods, the Seller undertakes to fulfill your order.
CHARACTERISTICS AND QUALITY OF GOODS
The properties of the Goods are indicated in the E-shop next to the description of each Product. The Seller seeks to ensure that the Goods comply with the legal requirements and are suitable for their intended use.
By placing an order, you confirm that you are aware of it and understand that the color, shape or other parameters of the Product listed in the E-shop may not correspond to the actual size, shape and color of the Products due to the features or settings of your monitor or other device. The Seller does not guarantee and does not ensure that the color, shape or other parameters of the Products will be identical to the image provided in the E-shop or to your visible image. Such differences will not be considered defects in the Products.
The Seller undertakes to deliver the Products that comply with the information specified in the Description of the Products provided in the E-shop. The Seller also undertakes to provide you with the range and quantity of the Products specified in the order, but is not liable in cases where the range or quantity of the transferred Products is not accurate due to incorrect data in the order submitted to the Seller.
DELIVERY OF PRODUCTS
When ordering the Products, you must select the Products delivery method and indicate the Products delivery address. Delivery is possible in the following ways: by courier, to self-service consignment terminals.
Please note that the stated delivery or pick-up times are preliminary. While we always try to fulfill an order as quickly as possible, it can sometimes take longer to prepare it due to the high volume of orders or the availability of delivery service providers. The seller always informs about the delivery status – please follow this information. Once a consignment has been shipped, you can track it by the consignment number in the delivery service provider`s system.
In cases when after receiving the Products you notice that there is no ordered Product in the consignment, inform the Seller immediately.
The Products are delivered packaged according to their nature in order for the Products to be suitable for their intended use.
EXCHANGE OR RETURN OF PRODUCTS
Contract withdrawal within 14 days (for consumers only)
If you purchase in the E-shop as a consumer (i.e. a natural person acting for purposes unrelated to your business, trade, craft or profession (for consumer purposes)), you have the right to return each Product purchased in the E-shop within 14 (fourteen) calendar days from that date when you received the Product. You can do this without giving a reason (i.e. by exercising your right to withdraw from a distance contract granted to you by Lithuanian and European Union legal laws).
If you cancel the contract, when you return the Product, it must be unused, with the labeling and in the original packaging, undamaged and without losing the commercial appearance.
In order to implement this right, you must notify the Seller by e-mail no later than within 14 (fourteen) calendar days from the date of receipt of the Product and attach proof of purchase. You can use this sample return notification form.
If you decide to withdraw from the contract, you must immediately and in any case no later than within 14 (fourteen) calendar days from the date, when you notified the Seller by e-mail about the return, send the Products back to the seller at Didžioji str. 30, Vilnius, Lithuania. The term will not be violated if you sent the Products before the expiry of the 14 (fourteen) days term. You must bear the cost of returning the Products to the Seller.
If you cancel the contract, the Seller undertakes no later than within 14 (fourteen) calendar days from the date when you notified the Seller by e-mail, but not earlier than the Seller receives the returned Product (unless the Seller decides not to wait for the returned Product), to return all your money paid for the Product and its delivery to the bank account specified by you.
Wholesalers and other buyers, who purchase in the E-shop for non-consumer purposes, have no right to withdraw from the contract unless otherwise expressly agreed in writing with the Seller.
Products of poor quality
If the Product purchased in the E-shop is of improper quality, you have the right to request that the Seller will eliminate the defects of the Product free of charge, replace the defective Product with the appropriate quality, reduce the price accordingly or return the Product and we will refund your money paid for it.
If you think that the Product purchased in the E-shop is of poor quality and you have identified its defects, you must notify the Seller by e-mail about your preferred solution. When reporting a defective Product, please provide a detailed description of where and when the defect occurred, including photos of the Product and the defect and other related information to help identify the defect. You can use the sample form provided here for goods of poor quality.
If you return the Product due to incorrect quality, the Seller undertakes to replace the Product of incorrect quality with suitable ones or return to you all the money, paid for the Product, its delivery and the return, to the bank account specified by you at our expense within 14 (fourteen) days from the receipt of the Product.
INTELLECTUAL PROPERTY
The Products are marked with trademarks and other signs that belong to the Seller and (or) other persons and are protected by law. All intellectual property rights to the Products and their separate parts also belong to the Seller and (or) other persons.
The trademarks and logos, the domain name, used by the E-shop, the E-shop and the website where it is hosted, as well as all their individual elements, including texts, photographs, drawings and all material contained in the E-shop and the website, the presentation, image and design of any page of the E-shop or website and all intellectual property rights to them belong exclusively to the Seller and (or) other persons. You agree not to copy, modify or otherwise use these intellectual property rights without the separate written consent of the right holder.
RESPONSIBILITY
The Seller`s responsibility for the quality and delivery of the Products is set forth in applicable legal laws.
You must provide the Seller with all correct and complete information requested. You are responsible for providing the correct address for the Products delivery.
You are responsible for the security of your username, password or other data that allows you to log in to the E-shop. However, if you notice that someone is misusing your username and password, contact the Seller immediately.
MODIFICATIONS AND TERMINATION
The Seller may change these Rules from time to time. The latest (current) version of the Rules will always be visible and available in the E-shop. Before confirming the order, you must read the current version of the Rules. Each order will be subject to the version of the Rules which was in effect at the time of confirmation of such order.
The Seller will have the right to discontinue (terminate) the E-shop at any time. Such termination shall not affect the Commodity Contracts in force at that time.
OTHER TERMS
These Rules and any Products purchase and sale contract are concluded and must be interpreted in accordance with the laws of the Republic of Lithuania.
Any disputes, disagreements or claims arising out of or in connection with these Rules or a separate Products Purchase and Sale Agreement, as well as issues of its violation, termination or validity shall be resolved in the courts of the Republic of Lithuania in accordance with the laws of the Republic of Lithuania. The subject of out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Rules, is the State Consumer Rights Protection Service (address: Vilniaus Str. 25, LT-01402 Vilnius, tel. (8 5) 262 6751, e-mail tarnyba@vvtat.lt; website address: http://www.vvtat.lt), or http://ec.europa.eu/odr/.
All warnings or other notices relating to the Products under these Rules will be provided by e-mail (sending to the Seller – to the e-mail address specified at the beginning of the Rules, and sending to you – to the e-mail address provided at the time of ordering the Products).
If any provision of these Rules is or becomes invalid in whole or in part, the validity of the remaining provisions shall not be affected.
The rules were updated on July 29, 2021.